Please first check if the charging port is loose or dirty. If the problem persists, please contact after-sales customer service within 24 hours. We will provide a solution and arrange for repair within 48 hours. Repairs are free of charge within the warranty period.

Please confirm that your device supports the wireless charging protocol (such as the Qi standard) and check for any metal objects interfering between the charger and the device. If the problem persists, please contact after-sales service within 24 hours. We will assist with testing and provide a free replacement.

You can submit a warranty claim through official channels, including proof of purchase and a description of the fault. The after-sales team will respond within 24 hours and provide a repair solution within 48 hours. Free repair or replacement will be provided within the warranty period.

This may be due to aging charging cables, poor contact at the interface, or aging device battery. We recommend using the original charging cable and checking the cleanliness of the interface. If the problem persists, the after-sales team can provide free testing and optimization suggestions.

Yes, we promise to respond to customer inquiries or fault reports within 24 hours and provide a solution within 48 hours. As an ISO9001 certified company, we guarantee customer rights with efficient service, and our 95% repurchase rate is the best proof.